Terms of Service

These terms are an agreement between you and SrarBack (“we”, “us”) for using StarBack. By creating an account you agree to them. If you don't agree, please don't use StarBack.

1. What StarBack is

StarBack uses artificial intelligence (AI) to draft replies to customer reviews you paste in, and to draft social media captions for your business. It does not post anything for you.

2. You are responsible for what you publish

• AI can make mistakes. Drafts may be inaccurate, incomplete or unsuitable. Always read, check and edit every draft before you use it.
• You are solely responsible for anything you publish, including replies on Google and posts on social media, and for making sure it is truthful and follows the law and each platform's rules (for example Google's review policies).
• Nothing StarBack writes is legal, financial, health or professional advice.

3. Acceptable use

You agree not to use StarBack to:

• write fake reviews, reviews about your own business, or reviews about competitors;
• pretend to be a customer or anyone else;
• harass, threaten or reveal private information about anyone;
• paste content you don't have the right to use, or try to break, overload or misuse the service (including trying to trick the AI).

We may suspend or close accounts that break these rules.

4. Your account

You log in with a link sent to your email. Keep your email account secure; anyone with access to it can log in to StarBack. You must be at least 18 and using StarBack for your business.

5. Free trial, billing and cancellation

• New accounts get a 2-day free trial. No card is needed for the trial.
• After that, you can choose a plan. Current prices, in US dollars plus any applicable sales tax:• Standard: $49.99 per month billed monthly, or $479.88 per year billed yearly (equal to $39.99 per month).• Pro: $59.99 per month billed monthly, or $599.88 per year billed yearly (equal to $49.99 per month).• Multi-Location Standard: $79.99 per month billed monthly, or $815.88 per year billed yearly (equal to $67.99 per month).• Multi-Location Pro: $99.99 per month billed monthly, or $1,019.88 per year billed yearly (equal to $84.99 per month).• Agency Standard: $119.99 per month billed monthly, or $1,199.99 per year billed yearly (equal to $99.99 per month).• Agency Pro: $149.99 per month billed monthly, or $1,499.99 per year billed yearly (equal to $124.99 per month).• Multi-Location and Agency add-ons: extra location or client $20.00 per month or $200.00 per year each; white-label $50.00 per month or $500.00 per year. Add-ons are billed as separate subscriptions on the same billing period as your plan.Each plan includes a monthly allowance of AI reply drafts (Standard 100, Pro 300, Multi-Location Standard 300, Multi-Location Pro 900, Agency Standard 500, Agency Pro 1,500; extra locations or clients add 100 on Standard and 300 on Pro). Payments are processed by our reseller and merchant of record, who handles billing, taxes and invoices.
• Multi-Location and Agency accounts: the account owner is responsible for their team members' use of StarBack. Agency accounts: the account owner is also responsible for having their clients' permission to manage those clients' reviews and to send them reports. White-label branding is applied to client reports and emails; the app itself and its web address stay StarBack.
• Monthly plans renew every month and yearly plans renew every year until you cancel. Yearly plans are paid upfront for the whole year. You can cancel anytime from your dashboard; you keep access until the end of the period you've paid for.
• You can switch plans or billing period at any time. Our payment partner adjusts (prorates) the price for the rest of your current period.
• If we change our prices, we'll email you at least 30 days before the new price applies to your next renewal.
• See our Refund Policy for refunds.
• The free trial includes 40 AI reply drafts and 1 business. We may pause AI features temporarily for maintenance or to prevent abuse.

6. Your content

You keep ownership of what you put into StarBack and the drafts it makes for you. You give us permission to process your content only to run the service. See our Privacy Policy.

7. Changes and availability

We work to keep StarBack running smoothly but can't promise it will always be available or error-free. We may change features or these terms; if a change is significant we'll email you before it takes effect.

8. Disclaimers and limits of liability

StarBack is provided “as is”. To the fullest extent the law allows, we are not liable for indirect or consequential losses, or for anything you publish using drafts from StarBack. Our total liability to you is limited to the amount you paid us in the 3 months before the claim.

9. Ending your account

You can delete your account at any time from Settings. This permanently deletes your data as described in our Privacy Policy.

10. Contact

Questions? Email support@starbackofficial.com.