Refund Policy

Try it free first

Every new account gets a 2-day free trial with no card required, so you can decide if StarBack is right for you before paying anything.

Cancel anytime

You can cancel in one click from your dashboard (Plan → Cancel subscription). You won't be charged again, and you keep access until the end of the month or year you've already paid for.

Refunds

• Monthly payments are generally not refunded for partly used months.
• Yearly plans: if you change your mind within 14 days of being charged for a new year, email us and we'll refund that payment in full. After 14 days, yearly payments are not refunded for the unused part of the year, but you keep access until the year ends.
• If you were charged by mistake — for example you cancelled but were still billed, or you were charged twice — email us within 30 days and we'll refund it.
• If StarBack didn't work for you for a significant part of a month because of a problem on our side, email us and we'll make it right.

Refunds go back to your original payment method through our payment partner and may take 5–10 business days to appear.

How to ask

Email support@starbackofficial.com from the email address on your account and tell us what happened.